FAQ

How does the Lumora flame diffuser work?

It uses ultrasonic technology to create a fine, cool mist, while soft LED lights create a realistic dancing-flame glow. The mist catches the light to mimic a flickering fire — with no real flame and no heat.

Can I use essential oils in it?

Yes! Add 3–5 drops of your favorite essential oil to the water for gentle aromatherapy. Use pure, diffuser-safe oils for the best (and safest) experience.

Is it safe to leave on?

It's designed for peace of mind, with an automatic shut-off that powers the unit down when the water runs low.

Is it noisy?

Not at all — it runs whisper-quiet (under 30dB), so it's perfect for sleeping, working, or relaxing.

How do I clean it?

Empty any remaining water, wipe the tank with a soft cloth, and let it air dry. A quick clean every few days keeps it misting beautifully and prevents buildup.

How long does shipping take?

Orders are processed within 1–2 business days and typically arrive within 5–10 business days. You'll receive tracking as soon as it ships. See our Shipping Policy for details.

What if I don't love it?

You're covered by our 30-night happiness guarantee. See our Returns & Refunds page to start a return.